Satisfaction & Guarantee

satisfaction_guaranteed_sLIVE ARRIVAL GUARANTEE

We guarantee live arrival of your critters if it is between 40 degrees and 85 degrees in your area. YOU ARE RESPONSIBLE FOR CHECKING YOUR FORECAST BEFORE ORDERING.

 

  • Caterpillars: We guarantee 3 out of every 5 caterpillars to become happy adult butterflies.
  • Ants: Live arrival guarantee only.
  • Tadpoles: Live arrival guarantee only.
  • Hermit Crabs: Live arrival guarantee only.
  • Worms: Live arrival guarantee only.
  • Carnivorous Plants: Live arrival guarantee only.

REMEMBER: We guarantee live arrival of your critters if it is between 40 degrees and 85 degrees in your area. YOU ARE RESPONSIBLE FOR CHECKING YOUR FORECAST BEFORE ORDERING.

DRY GOODS GUARANTEE

Contact us right away if you receive a damaged item so we can replace it for you quickly. help@naturegifts.com

We stand behind everything we sell. If you are not satisfied with your Nature Gift Store purchase, you can return it for a replacement or refund. It is our goal that you are completely satisfied with your purchase. If for any reason you are not satisfied, please return your purchase in its original packaging, with your original packing slip and your return authorization number, for a full refund. You may obtain the return authorization number by emailing help@naturegifts.com before returning merchandise. Packages returned without this number cannot be accepted. All claims for missing items, damaged goods, or defective merchandise must be made within 10 working days of receiving them. Merchandise returned will be credited to your account if in saleable condition.